Título : | Servucción: El marketing de servicios | Tipo de documento: | texto impreso | Autores: | Eiglier, Pierre., Autor ; Langeard, Eric., Autor | Editorial: | Madrid; McGraw-Hill | Fecha de publicación: | 1989. | Número de páginas: | 239 p. | ISBN/ISSN/DL: | 84-7615-327-90 | Idioma : | Español (spa) | Materias: | Marketing
| Palabras clave: | Servucción , Marketing de servicios | Clasificación: | 658.8 / E445s | Resumen: | Elementos para una teoría de servucción , Sistema de servucción de la empresa de servicio , Gestión de los sistemas de servucción , Gestión de la participación del cliente , Gestión del personal en contacto , Gestión del soporte físico , Marketing mix de la empresa de servicio en red , Oferta de servicio , Política de comunicación , Elementos para una estrategia de comunicación , Política de precios , Marketing y redes , Nuevos servicios. |
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) 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