Título : | Gerencia del servicio: La dirección de empresas en una economía donde las relaciones son más importantes que los productos. | Tipo de documento: | texto impreso | Autores: | Albrecht, Karl., Autor ; Zemke, Ron., Autor | Editorial: | Bogotá: Legis | Fecha de publicación: | 1991. | Número de páginas: | 202 p. | ISBN/ISSN/DL: | 958-9042-34-10 | Idioma : | Español (spa) | Materias: | Marketing
| Palabras clave: | Servicio al cliente | Clasificación: | 658.812 / A517g | Resumen: | Imperativo del servicio , Escandinavia nos enseña sobre el servicio , Triángulo del servicio , Creación del sistema de servicio , Personal del servicio , Calidad y productividad: Imperativos de dimensión y acción , Perfiles de servicio: Cuando el servicio es una obsesión , Cómo enseñar a bailar un elefante. |
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) 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