Título de serie: | Serie McGraw-Hill Servicio al cliente., T.2 | Título : | Dirección por servicio : La otra calidad. | Tipo de documento: | texto impreso | Autores: | Ginebra, Joan., Autor ; Arana de la Gárza, Rafael., Autor | Editorial: | Bogotá; McGraw-Hill | Fecha de publicación: | 1994. | Número de páginas: | 252 p. | ISBN/ISSN/DL: | 958-600-28710 | Idioma : | Español (spa) | Materias: | Marketing
| Palabras clave: | Servicio al cliente | Clasificación: | 658.812 / S54 | Resumen: | Comprador - cliente servicio y calidad total , Nuevo modo de dirigir , Calidad del servicio , Empresas de servicio o servicio para todo tipo? , Un programa de calidad de servicio , Materiales y técnicas automotrices. |
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