Título de serie: | Serie McGraw-Hill Servicio al cliente., T.4 | Título : | Satisfacción total del cliente. | Tipo de documento: | texto impreso | Autores: | Harovitz, Jaques., Autor ; Jurgens Panak , Michele., Autor | Editorial: | Bogotá; McGraw-Hill | Fecha de publicación: | 1994. | Número de páginas: | 363 p. | Idioma : | Español (spa) | Materias: | Marketing
| Palabras clave: | Servicio al cliente , Calidad del servicio. | Clasificación: | 658.812 / S54 | Resumen: | Cultura corporativa esencial , Poder de liderazgo , Comunicarse interna y externamente , Estrategia de servicio , Sacar partido de la tecnología , Sistemas de medición y control del servicio , Mandos intermedios , Formación y selección. |
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) 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